Which one these two Internet service providers is better for high speed fiber to home internet. Stormfiber or Fiberlink? Do we have more options?
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
Storm fiber is wayyyyyyyyyyyy bettttter
omer
Stromfiber is 100times better in terms of professionalism and customer service. Their website is a lot better as well, you can pay online, register complain online, upgrade or degrade connection speed, add or remove add-ons from the website. Their helpline is effective, they answer the phone quickly and the helpline staff sound professional. They resolve issues quickly.
Fiberlink. Very poor customer service. Poor website, you cannot pay a bill online, you cannot register a complaint online.
Their helpline is as poor as the website. They hardly answer on weekdays, you will have to call multiple times to register your complaint, they do not answer on Sundays. The helpline staff seems very unprofessional. They take very long to resolve a complaint.
If you are not sure if you want to go with stormfiber or fiberlink try calling the helpline of both, you would clearly see the difference right there.
The only reason one would go with fiberlink is speed. As stormfiber is not providing more than 30mbs whereas fiberlink is providing upto 500mbs
imran
Fiberlinks is Pathetic!
In march 2017, Salesman from Fiberlinks visited my house for marketing they told me that fiberlinks has started their service in my area (Johartown Lahore) and that fiberlinks is the best internet provider in pakistan. I was convinced and I paid them the installation charges which were around 7000/PKR, I was told that I would get the connection in 2 weeks max.
When I did not get the connection in 2 weeks I tried contacting them on the number salesman give me, no one responded. I tried calling them on the helpline they kept on saying that ill get the connection in a few days.
After waiting for months I tried to request for refund by calling on the helpline but they said their company policy do not allow a refund. And they had no proper office in Lahore that I could visit to find out the issue.
It was one of the worth customer service experiences i have ever had. I have noted that they have even disabled customer reviews on their facebook page because of too many negative reviews.
I got fed up and opted for Stormfiber which I found much better and professional, got the connection in time commited by stormfiber .
In around May 2018, after more than an year I was contacted by Fiberlinks and told that they were ready to install the connection, to which I refused as I already had stromfiber by then. I never got the installation refund from them.
Fiberlink is a scam. They are are the worst nightmare one can ever have. Never ever trust any thing they say, any thing they promise. All those who have faced issues with fiberlink, must report them to PTA on their website and then keep on following up with your request. Secondly, at least lodge an FIR against them and file a legal suite. You might not get your money back buy at least this scam will be reported and may be someday it will be highlighted. It can save other people from getting in trouble. This company came from Karachi where such scams are normal but these douchebags must know that this won’t happen in Lahore anymore.
Extremely pathetic customer services of fiberlink they dont have complaint desk
once you have face internet issue you dont have nuber to register complain
I’m thinking to apply fiber strom
Fiber link is trash
Fiberlink: Getting a new connection is difficult, registering a complaint is difficult, following up is difficult and get the service disconnected is difficult.
Pathetic customer service
Stormfiber: Opposite of fiberlink in terms of customer service, their website is very convenient, hardly have to ever call the helpline. Bill payment done on the website, complain made on the website, Internet speed/package change on the website.
The only disadvantage of stormfiber at the moment is that they do not provide speed more than 30mbps where as fiberlink does
I have tried and tested both Fiberlink (50mbps) and Stormfiber (30mbps) simultaneously, And due to very bad customer support of fiberlink vs excellent support and professionalism of stormfiber i have opted to go for 30mbps stormfiber instead of 50mbps fiberlink
Stormfiber is better